SHIPPING & RETURNS

Shipping Policy

  • It takes 3-7 days to fulfill an order, after which it’s shipped out.

  • The shipping time depends on your location, but can be estimated as follows:

  • USA: 5-​8 business days

Where will my order ship from?

  • T-shirt orders ship from Tennessee. 

  • For our all-over printed items, we work with an on-demand order fulfillment company with facilities worldwide!

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

●  Check your shipping confirmation email for any mistakes in the delivery address.

●  Ask your local post office if they have your package.

●  Stop by your neighbors in case the courier left the package with them.​

Pro tip: Package theft is on the rise—I​f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at contact@memoriesofhonor.org with your order number.

Return & Exchange Policy

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@MemoriesofHonor.org.

 

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Orders

How are your products made?

We work with a reliable, high-quality printer in Franklin TN. We also work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@memoriesofhonor.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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